Petcarely Privacy Policy

This Privacy Policy explains how Petcarely (“we”, “us”) collects, uses, discloses, and protects personal information on petcarely.digital.

1. Operator and contact

This website is operated under the name Petcarely. The published business reference is DED-7193523. The available contact address is 25, شارع المواثيق, البطين, أبوظبي, أبوظبي. You can contact us at sales@petcarely.digital or by phone at +971 54 753 1201.

2. Information we collect

• Identity and contact details submitted through forms, including name, email, optional phone number, and message.
• Technical information required to deliver and secure the website, such as IP address, browser type, device information, and request timestamps.
• Your consent preferences recorded in first-party localStorage under cookie-consent-settings.

3. Cookies and advertising consent

Necessary storage supports security, form sessions, and your consent choice. The custom consent control maps Analytics to analytics_storage, Preferences to functionality and personalization storage, and Marketing to ad_storage, ad_user_data, and ad_personalization. Optional signals remain denied until you grant the relevant category. See our Cookie Policy and use Cookie Settings in the footer to change your choice.

4. How we use information

• To answer inquiries and provide requested services.
• To operate, troubleshoot, and protect the website.
• To measure advertising only when marketing consent is granted and compliant advertising tags are configured.
• To comply with applicable legal obligations.

5. Legal bases

For users in United Arab Emirates, Petcarely processes personal information on the basis of consent, steps requested before entering a contract, legal obligations, and legitimate interests in operating a secure website, as permitted by applicable law including Applicable data-protection law in AE.

6. Sharing and service providers

We may share the minimum necessary information with hosting, email, security, and advertising-measurement providers that help us operate the website. We do not sell personal information as a standalone product.

7. Retention

Contact messages and related correspondence are retained for up to 24 months after the last interaction. They may be retained longer only when necessary to establish, exercise, or defend legal claims or to meet a legal obligation. Consent preferences remain until they are cleared or replaced by a new policy version.

8. Your rights

Users in United Arab Emirates may request access, correction, deletion, restriction, portability, or objection where those rights apply, and may withdraw consent at any time. Send requests to sales@petcarely.digital. You may also contact Competent data-protection authority in AE using its official reference below.

9. International transfers

If Petcarely or a service provider transfers personal information across borders, the transfer uses safeguards required by the data-protection law applicable to the affected user.

10. Security, children, and updates

We use reasonable technical and organizational safeguards. The website is not directed to children where parental consent is required. We may update this policy and will revise the effective date when material changes are published.